Returns/Exchanges/Cancellations and Damaged Items

Returns & Exchanges: Please email all return and/or exchange requests to rande@blackjackhorsesaddles.com

Please DO NOT send your returns and exchanges to our office in Sugarland or it may get lost! Additional shipping charges will apply. The correct mailing address will be found in your return/exchange email.

We cannot accept returns received 30 calendar days after the day your order was delivered.

We ONLY accept exchanges on Bullhide/MonteCarlo hats. We CANNOT accept returns.

Exchanges: The buyer will pay for return shipping. The replacement item will be shipped free of charge!  You must ship the product back to the warehouse and send us the tracking number at rande@blackjackhorsesaddles.com as proof of shipment in order to receive credit for your exchange.  Exchanges must meet the terms under Returns.  We do not charge a restock fee for exchanges.

Returns: We want you to be happy!  You must ship the product back to the warehouse and send us the tracking number at rande@blackjackhorsesaddles.com as proof of shipment in order to receive credit for your return. We offer a 30 day money back guarantee provided the following:

  • All Items must be shipped back within 30 calendar days from the date the order was delivered.
  • Shipping: Shipping costs from the original order are non-refundable, even if a discount code was used for free shipping.
  • RMA#: Contact us to get your RMA# before shipping. We will give you instructions and let you know where to send your items. Email us at: rande@blackjackhorsesaddles.com
  • Shipping:  Return shipping is always the customer’s responsibility and is non-refundable.  You must ship the product back to the warehouse and send us the tracking number at rande@blackjackhorsesaddles.com as proof of shipment in order to recieve credit for your return.
  • Restock Fee For Returns: There is a 10% restock fee on returned items, however,  if you do an exchange for an item of equal or greater value, we will not charge the restock fee AND we will pay for the shipping of your exchange anywhere in the lower 48 States!
  • Condition: Unused items will contain no scuffs, scratches, dirt, or horse hair with the original packaging and tags included.
    Boots will be returned in the original boot box, with no scuffs or scratches and be in new condition with the original labels and tags.  There will no tape or shipping labels on the boot box.
  • Some "Special Order" Saddle colors are not eligible for return or exchanges.

Cancellations:   All orders have a 5% cancellation fee, and may be cancelled at any time unless the order has shipped.  If the order has shipped then the return or exchange policy will apply.  Orders that are backordered or otherwise not available after 90 days from the original order may request a full refund.

Damaged Items: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please follow the procedure for returns and send photos to info@blackjackhorsesaddles.com. We will replace the item with the exact same model number, color and size. Shipping for damaged items may or may not be covered by the manufacturer.

Returns & Exchanges: Please email all R&E requests to rande@blackjackhorsesaddles.com